Reports to: Director of Property Management
Starting Salary Pay Range: 40,000 to 45,000
Benefits: Medical, Dental, Vision, Retirement, Long Term Disability, Vacation & Sick Leave
Position Type: Exempt, Management Position
Location: Roseburg, Oregon
Under the general direction of the Director of Property Management or their designee, the Property Manager is responsible for the overall operations of UCPM and NeighborWorks® Umpqua properties using the guidelines of HUD/USDA Rural Development/Tax Credit/HOME (as applies). S/he also oversees the day-to- day operations of the properties, including but not limited to asset management, tenant relations, the maintenance technician, and is responsible for directing the apartment community toward the accomplishment of the company’s key goals and objectives listed below:
Operate and maintain the NeighborWorks® Umpqua properties in superior condition; Create and maintain a positive, stimulating, professional, and safe work environment; Achieve customer satisfaction through responsiveness to needs, enhanced communication and unparalleled professionalism. Maximize revenues earned by NeighborWorks® Umpqua properties
Essential Duties and Responsibilities
- Complies with HUD, Rural Development, HOME, and Tax Credit regulations regarding income certification and other documentation as needed or required.
- Maintains waiting list for properties, record of financial transactions with tenants’ qualifications.
- Enforces rental agreements, rules, and policies with particular attention to guest policies and security issues.
- Maintains files, records, lease agreements, and other documents in accordance with the company’s file security policy.
- Performs annual and tenant requested income re-certifications and issues rent increase notices within the program and legal guidelines.
- Monitors building expenditures and regularly produces property reports.
- Participates in planning the building budget.
- Ensures proper interior and exterior building and property maintenance, sanitation, and compliance through regular inspection.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- 1 years’ experience working in residential property management, preferably in a low-income setting.
- Experience with conflict resolution, crisis intervention, and resident relations.
- Knowledge of substance abuse and homelessness issues.
- Basic accounting experience.
- Certified in HUD, LIHTC, Rural Development, and HOME related programs.
- Knowledge and understanding of residential property management and building systems.
- Knowledge and understanding of Oregon Landlord Tenant Laws.
- Knowledge and understanding of Federal, State, and Local Fair Housing Laws.
- NOTE: HUD, USDA/RD, LIHTC AND HOME certification is preferred a qualification at the time of hire. Upon hire, all Property Managers may be required to complete HUD or LIHTC Manager Certification depending on the site where they work within the first 12 months of employment.
Knowledge, Skills, and Abilities
- Thorough understanding of Oregon Landlord/Tenant Laws and Fair Housing Laws.
- Ability, willingness, and sensitivity to working with a diverse population.
- Sound judgment, excellent assessment, and problem-solving skills.
- Ability to work effectively in teams or independently.
- Effective writing, communication, and organizational skills.
- Ability to effectively manage time and paperwork.
- Excellent customer service skills.
- Strong PC based computer skills with working knowledge of Microsoft Office, Adobe Acrobat, and Web-based applications.
- Learn and implement property management software programs.
- Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.
- Ability to work in an office environment and in/ out a variety of residential buildings.
- Ability to use independent judgment in routine situations, such as evaluating implications of proposed procedures, policies, and plans.
- Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts, and meeting minutes.
- Ability to comprehend publications including HUD, HOME, Rural Development, and Tax Credit manuals, industry publications, and legal documents.
- Ability to communicate effectively orally and verbally with a diverse audience including co-workers and staff at all levels, residents, vendors, and government officials.
- Ability to operate office equipment such as personal computer, printer/fax, and calculator.
- Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks.
- Ability to exert physical effort involving climbing stairs, moving from one area to another or standing/sitting for periods of time.
- Visual acuity necessary to inspect buildings and review documents.
- Hearing acuity sufficient to use a telephone and communicate with residents and staff
Who We Are
NeighborWorks Umpqua is a rural-focused housing and community development corporation committed to promoting opportunity for all. We will do this by providing quality housing, community development, property management, financial services, education, and advocacy in order to attain economic, social and environmental sustainability, and equity. NWU was established in 1991 to work toward enhancing the lives of Oregon residents in Coos, Curry, Douglas, Jackson and Josephine counties.
Umpqua Community Property Management was established in 2007 to provide and maintain affordable, quality housing for veterans, seniors, families, and individuals with special needs. As a subsidiary of NeighborWorks Umpqua, we have over 680 individual and multi-family rental units in over 20 complexes throughout Coos, Curry, Douglas, and Lane counties.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.