Property Management Operations Lead

Roseburg, OR
Full Time
Mid Level

Join NeighborWorks Umpqua

NeighborWorks Umpqua is a rural nonprofit working to empower neighbors in need to pursue opportunities in housing, finance, and community. We are committed to building resilient, thriving communities across Southwestern Oregon through integrity, dignity, empowerment, empathy, inclusion, and collaboration.

Position Overview

NeighborWorks Umpqua is seeking a Property Management Operations Lead to provide operational support across our affordable housing portfolio. This role serves as a key technical resource and coordination hub for Property Managers and site staff, helping ensure strong day-to-day operations, regulatory compliance, quality tenant services, and consistency across properties.

This is an excellent opportunity for a skilled affordable housing professional who enjoys problem-solving, supporting staff, improving systems, and helping teams deliver stable, high-quality housing services. While this role does not have formal supervisory responsibility, it plays an important leadership role through coordination, guidance, and operational support.

What You’ll Do

  • Support consistent property management practices across the portfolio, including tenant relations, maintenance workflows, and compliance processes
  • Conduct site visits to observe operations, support staff, and identify opportunities for improvement
  • Serve as a go-to resource for operational challenges such as staffing gaps, urgent maintenance issues, and escalated tenant concerns
  • Facilitate regular check-ins with Property Managers related to vacancies, collections, recertifications, and operational priorities
  • Monitor key performance indicators such as unit turn times, vacancy rates, and rent collection, and help prepare reports for leadership
  • Provide onsite coverage when staffing gaps arise
  • Review tenant files and support compliance activities for LIHTC, HUD, HOME, and USDA Rural Development programs
  • Maintain EIV Coordinator access and complete required reports in accordance with policy
  • Assist with rent increase requests, continuing compliance reports, AFHMP updates, and agency communications
  • Help develop and update property management policies, procedures, and staff training
  • Partner with Maintenance, Resident Services, and leadership to strengthen cross-department coordination
  • Provide practical support to staff using Yardi and other property management systems
  • Promote Fair Housing compliance, site safety, and culturally responsive tenant service across the portfolio

What We’re Looking For

Required qualifications:

  • At least 3 years of experience in affordable housing property management, ideally in a multi-site setting
  • Working knowledge of LIHTC, HUD, HOME, and USDA Rural Development regulations
  • Experience with property management software such as Yardi
  • Strong written, verbal, and interpersonal communication skills
  • Ability to manage multiple priorities, solve problems independently, and maintain confidentiality
  • Valid Oregon driver’s license, current vehicle insurance, and ability to travel between sites

Preferred qualifications:

  • Associate degree in management, business, public administration, or a related field, or equivalent experience
  • Strong knowledge of Fair Housing and Oregon landlord-tenant practices
  • Experience reviewing compliance files, operational metrics, and site performance trends

What Success Looks Like

The ideal candidate is:

  • Organized and solutions-oriented
  • Comfortable balancing compliance, operations, and tenant-centered service
  • Skilled at building strong working relationships across teams
  • Able to coach and support others without direct supervisory authority
  • Committed to housing quality, resident stability, and operational consistency across the portfolio

Why Work With Us

At NeighborWorks Umpqua, you’ll join a mission-driven team working to strengthen affordable housing and community well-being across rural Oregon. This role offers the chance to make a direct impact on housing operations, staff support, and resident experience while helping advance a more resilient and equitable region.

Work Environment

This position works primarily indoors with regular travel to property sites. Some light physical activity may be required, including walking sites, occasional lifting, and navigating varied environments. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

NeighborWorks Umpqua is an Equal Opportunity Employer, a drug- and alcohol-free workplace, and complies with ADA regulations as applicable.

Benefits

  • Vacation, sick, and all Federal Holidays

  • Comprehensive health, dental, and vision insurance.

  • Employer-paid life and disability insurance.

  • 401(k) retirement plan with employer match.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*