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Volunteer Coordinator

Position Summary

The position is responsible for recruiting volunteers and managing the volunteer programs for NeighborWorks Umpqua. The goal of this role will be to ensure that NeighborWorks Umpqua is always staffed with the best and most reliable individuals, and that they are correctly utilized for the fulfilment of our goals and mission.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Plan the Volunteer Program/Service:

  • Develop and implement goals and objectives for the volunteer program which reflect the mission of the organization
  • Assess the need for volunteers to enhance program/service delivery
  • Develop a budget for the volunteer program activities
  • Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as needed

Organize the Volunteer Program/Service:

  • Develop, administer, and review policies and procedures which guide the volunteer program and services, and reflect the overall values of the organization.
  • Develop and administer forms and records to document the volunteer activities
  • Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer position descriptions in consultation with staff, as appropriate

Engage Volunteers:

  • Promote the volunteer program to gain community support
  • Develop and implement effective strategies to recruit the right volunteers with the right skills
  • Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualification, and interest of the volunteers and the needs of the organization
  • Implement a screening process for potential volunteers according to accepted screening standards and practices

Lead the Volunteer Program/Service:

  • Train staff to work effectively and cooperatively with volunteers
  • Orient volunteers to increase their understanding of the organization, its clients, its services and the role and responsibilities of volunteers
  • Ensure that volunteers are given appropriate training to be successful in their positions
  • Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures
  • Ensure that volunteers receive the appropriate level of supervision
  • Assist with conflict resolution among clients, staff and volunteers according to established procedures
  • Establish and implement a process for evaluating the contribution of individual volunteers
  • Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization

Control the Volunteer Program/Service:

  • Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the program or service
  • Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations
  • Evaluate the contribution of each volunteer on an annual basis
  • Prepare an annual report on the contribution of the volunteer program to the organization
  • Administer and monitor expenditures for the volunteer program against the approved budget

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Proven experience as operations manager or similar position
  • Experience in volunteering locally and/or internationally
  • Experience in recruiting through various channels
  • Working knowledge of various databases, MS Office, and Salesforce
  • Able to communicate effectively with diverse people
  • Excellent organizational and team coordination abilities
  • A pleasant, outgoing personality
  • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

Education

  • Bachelor’s degree in business administration, human resources, social studies or relevant field; or
  • Three to five years related experience and/or training; or
  • Equivalent combination of education and experience.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds. Specific vision abilities required by this position include those required for reading, writing, and typing. This position will be working primarily indoors and some of the time in an outdoor environment for events or clean up. From this movement, the employee will encounter varying temperatures. The noise level is low in the office environment.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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